Because our Products are digital and delivered instantly, they can't be "returned" like physical goods. We still want you to be happy with what you buy, so here is how refunds work.
1. When you can get a refund
- Not as described / doesn't work: if a Product doesn't work as described on its page and we can't fix it within a reasonable time after you report it (with details and, where possible, screenshots or logs), you get a full refund.
- Duplicate purchase: if you accidentally bought the same Product twice, we refund the duplicate.
- Not downloaded: if you have not downloaded the Product, you can request a refund within 14 days of purchase.
2. When refunds are not available
- After the Product has been downloaded, except in the cases above. At checkout you ask for immediate access and acknowledge that you lose your statutory right of withdrawal once the download is made available.
- If the Product doesn't fit your server because the listed requirements (framework, dependencies, game build) were not met.
- If you changed your mind, no longer need it, or bought it by mistake after downloading it.
3. How to ask
Email daveednig@gmail.com from your account email with your order number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method through Bachs; your bank may take 5-10 business days to show it.
4. After a refund
When an order is refunded, your licence for that Product ends, download access is removed, and you must delete all copies.
5. Chargebacks
Please contact us before disputing a payment - we can usually sort it out quickly. Chargebacks opened without contacting us may lead to account suspension.
Contact
Questions about this page? Email daveednig@gmail.com.